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Help and support

    Main topics

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    Most popular questions

    Contacting a recruiter

    Due to the large number of job offers received, it is not possible to contact our recruiters or the department that posted the job offer 

    Due to the large number of job offers received, it is not possible to contact our recruiters or the department that posted the job offer unless they specifically ask you to do so, for additional information for example. We implement this restriction because we want to allow recruitment teams to concentrate on processing applications and to ensure that all applicants enjoy equal opportunities.

    Work/Study training programs (France)

    We offer 3 types of work/study training programs: full-time or work/study professional training programs, and apprenticeship contracts.

    We offer 3 types of work/study training programs: full-time or work/study professional training programs, and apprenticeship contracts.

    You can view our offers and apply on the Total Careers website. You can also configure an automatic alert based on these different types of program/contract (see the “Creating an automatic alert” section of this FAQ).

    The professional training programs aim to help young people aged under 26 and jobseekers aged 26 years and over to enter or re-enter the workforce. They enable them to acquire a vocational qualification:

    • Full-time professional training program: you are a company employee taking advantage of a training program during your work hours. The maximum length of this program is 12 months.
    • Work/study professional training program: you divide your time between your company job and your educational institution according to a defined schedule. The length of this program varies from 6 to 24 months depending on your training course. You must obtain permission from the school.

    Apprenticeship contracts enable young people aged 16 to 25 to receive training that leads to a qualification. The apprentice divides his or her time between school and the company according to a defined schedule. Their lengths vary from 12 to 36 months depending on the training course.

    Internships

    Our internships are offered throughout the year in all fields and in all countries. 

    Our internships are offered throughout the year in all fields and in all countries. You can view our offers and apply on the Total Careers website. You can also configure an automatic alert for our internship offers (see the “Creating an automatic alert” section of this FAQ).

    The length of these internships are generally between 1 and 6 months.

    International volunteer programs (VIE and VIS)

    We offer 2 types of international volunteer programs: VIE (Volunteer for International Experience) and VIS (Volunteer for International Science).

    We offer 2 types of international volunteer programs: VIE (Volunteer for International Experience) and VIS (Volunteer for International Science).

    You can view our offers and apply on the Total Careers website. You can also configure an automatic alert for our VIE and VIS offers (see the “Creating an automatic alert” section of this FAQ).

    The VIE and VIS programs are open to European Union nationals under the age of 29:

    • VIE programs offer a professional assignment outside of France, with responsibilities and goals to fulfill. They vary in length from 12 and to 24 months and are relevant to technical professions and support functions (IT, HR, finance, marketing, commercial, etc.). Candidate mobility is essential since, as a rule, VIE offers are made based on the jobs available and the qualifications required and not necessarily based on country choice.
    • VIS programs give students or young graduates the chance to join research teams in university laboratories, research centers, nonprofits or public institutions. Private institutions are excluded from this program. In this type of volunteer program, the Total Group acts as the sole financer or cofinancer of a VIS. The length of these assignments is flexible, ranging from 6 to 24 months, and they are renewable once within the 24-month limit.

    For more information on the conditions governing a VIE or VIS, visit the http://www.civiweb.com website.

    Total Young Graduate Program

    The Total Young Graduate Program is aimed at young graduates wishing to pursue a career within our Group. 

    The Total Young Graduate Program is aimed at young graduates wishing to pursue a career within our Group. Several options coexist and target different regions in the world: Africa, China, Middle-East, United Kingdom, USA, etc.

    You can view our offers and apply on the Total Careers website. You can also configure an automatic alert for this type of offer (see the “Creating an automatic alert” section of this FAQ).

    Educational grants and scholarships

    The Total Group sponsors a number of scholarships aimed at financing activities outside of university, community projects or the acquisition of technical and professional knowledge.

    The Total Group sponsors a number of scholarships aimed at financing activities outside of university, community projects or the acquisition of technical and professional knowledge.

    In addition, our Group offers scholarships to Master's level 1 and 2 students wishing to study for a Master's degree at the IFP School in France or Imperial College London.

    For more information on Total’s educational grants and scholarships, visit the www.total-campus.com website.

    IFP (Institut Français du Pétrole) SCHOOL SPONSORSHIPS

    The Total Group sponsors students from the IFP (Institut Français du Pétrole) School or those who wish to attend to study a specific course.

    The Total Group sponsors students from the IFP (Institut Français du Pétrole) School or those who wish to attend to study a specific course. You can view our sponsorship offers and apply on the Total Careers website.

    These sponsorships are subject to the following conditions:

    • Current study in an engineering school or university – Master's 1 and Master's 2 levels;
    • Internships completed in the oil sector or other equivalent industrial sectors;
    • Fluent English.

    For more information on IFP School programs, visit the institution’s website at: www.ifp-school.com .

    Recognizing a fraudulent offer

    Watch out for the fraudulent use of our identity!

    Watch out for the fraudulent use of our identity! If recruitment agencies contact you in our name and ask you for a financial contribution, please be aware that they do not work for Total and this is considered a case of fraud. Partners authorized by Total and its subsidiaries will never ask a candidate for remuneration or payment of any costs, regardless of the circumstances.

    These false agencies operate on recruitment platforms or via professional social networks. We report them as soon as possible to the moderators of the companies in question and encourage you to do the same.

    False user ID requests

    Watch out for the fraudulent use of your identity!

    Watch out for the fraudulent use of your identity! Your user ID required for logging in to your candidate account on Total Careers website is strictly confidential. We will send you an email containing a password reset link only if you request it and we will never request for you to provide your password.

    If you receive an email or SMS requesting your user ID in the name of Total or its subsidiaries, do not answer it. It is a message intended to obtain your user ID (phishing) or a cover for fraud.

    Reporting a fraudulent offer

    If you believe or suspect that you are the target of a fraudulent offer, please report it to us by completing the contact form available here.

    If you believe or suspect that you are the target of a fraudulent offer, please report it to us by completing the contact form available here. We will make every effort to put an end to it.

    Contact us

    Your Personal Account is inaccessible

    If you can no longer access your Personal Account, there are three possible reasons:

    If you can no longer access your Personal Account, there are three possible reasons:

    • User ID error:
      • Please note that your User ID is always an email address, never an assumed name;
      • Try another email address if you use more than one;
      • Reenter your User ID manually, without using copy/paste or the autofill feature of a password manager.
    • Password error:
      • Reenter your password manually, without using copy/paste or the autofill feature of a password manager;
      • Careful: For security reasons, if you enter an incorrect password three times in a row, your account will be blocked for ten minutes. Each new error will result in a new ten-minute lockout. When your account is locked, the "password reset" function is not available.
      • If your account is temporary locked, wait ten minutes then click on "Forgot username or password? "
    • Preexisting candidate account:
      • When creating your Personal Account, if you receive a message indicating that it already exists, it means that your user ID (email) has already been entered into our database and that you are already registered. If you have forgotten your password, go to the “Resetting your password” of this FAQ.
      • It may also mean that you have already used this ID (email) to register on the Hutchinson recruitment website, a Total subsidiary that shares our database. The same password can thus be used to access your Personal Account on the Total Careers website.

    Other technical problems

    Total Careers was designed to make it easy for candidates to browse and use the website.

    Total Careers was designed to make it easy for candidates to browse and use the website. If you find a fault, please share your feedback with us. Please contact our technical support department using the contact form. Describe the improvement you recommend and, if possible, attach screen grabs. We will make every effort to get back to you as soon as possible.

    Contact us

    Offering an HR service (recruitment, HR development, training, etc.)

    When we procure any service, we implement a listing and/or tendering process to guarantee complete fairness when choosing our partners.

    When we procure any service, we implement a listing and/or tendering process to guarantee complete fairness when choosing our partners.

    We usually enter into partnerships with providers, be they recruitment or coaching agencies, or any other HR service providers, on our own initiative. If you wish to introduce yourself to our internal managers, you can send your proposal by mail to either our headquarters (2 place Jean Millier, 92400, Courbevoie, France) or the head office of our subsidiaries.

    Our HR commitments

    Our group is rising to its challenges thanks to its employees' hard work

    Our group is rising to its challenges thanks to its employees' hard work. We also have to be a benchmark employer for everyone, wherever we are in the world, by implementing exemplary safety, ethics and corporate social responsibility practices.

    For more detailed information on our commitments, go to the “Committed to you” section, accessible from this website’s home page.

    Our recruitment criteria

    Recruitment criteria are standards used to measure all candidates and their ability to perform a job.

    Recruitment criteria are standards used to measure all candidates and their ability to perform a job. We look primarily for the best possible match between a candidate’s knowledge, skills, and abilities and the requirements for successful performance of a job. We provide equal employment opportunities for all applicants and ensure all applicants are considered on the basis of job-related qualification and ability without regard to race, gender, sex, veteran, age, disability or other protected categories under federal, state or local laws.

    Remuneration/Salary upon hiring

    Our remuneration/salary policy upon hiring is based on a list of criteria such as previous experience, training and qualifications. 

    Our remuneration/salary policy upon hiring is based on a list of criteria such as previous experience, training and qualifications. Motivating and competitive conditions are offered, including fixed salary, incentive bonuses, share ownership, insurance and retirement.

    Our recruitment process

    You have submitted your application on Total Careers. We follow a four-step recruitment process:

    You have submitted your application on Total Careers. We follow a four-step recruitment process:

    • Pre-qualification: based on the candidate’s application, possibly including additional exchanges of information.

    • Candidate Assessment: a meeting and/or phone call with a recruiter in order to get to know each other better.

    • Interview: meetings with operational managers to discuss the proposed job and responsibilities.

    • Candidate Selection and Offer: formalization of the terms of our collaboration.

    You can track the progress of your application in the “Track my applications” section of your Personal Account. We will always keep you informed by email.

    For more information on tracking your application, visit the “Tracking your application” section in the FAQ.

    Time to respond to applicants

    All applicants will receive an email notification during the recruiting process.

    All applicants will receive an email notification during the recruiting process. However, the response time may vary. Only candidates meeting the minimum requirements for a position will be contacted for pre-screening. Candidates are encouraged to track the status of their application in the “Track my applications” section of your Personal Account.

    Also note that you can track the status of your application in the “Track my applications” section of your Personal Account.

    Most sought-after profiles

    The profiles we seek depend solely on the vacant jobs at any given moment and the recruitment criteria specified in our job vacancy.

    The profiles we seek depend solely on the vacant jobs at any given moment and the recruitment criteria specified in our job vacancy.

    Candidates can browse our job vacancies using our website’s search engine and according to the criteria that interest them (keywords, country, field, profession). Candidates can also go to the “Our latest job offers” section from the “Browse our offers” area on the home page.

    For more information on the professional areas, visit the “We have 500 professions, find the right one for you” section located on our website’s home page.