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Help and support

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    Most popular questions

    • Our service stations are managed in different ways, and their workers are not always employed by the Total Group.

      Our service stations are managed in different ways, and their workers are not always employed by the Total Group. If you are searching for a job at a service station, we recommend that you send your application directly to the manager of the location in question, regardless of the type of work contract that interests you.

      Furthermore, you will find specific information on becoming an operator-manager of a service station by clicking on this link (French only).

    • The Total Group sponsors a number of scholarships aimed at financing activities outside of university, community projects or the acquisition of technical and professional knowledge.

      The Total Group sponsors a number of scholarships aimed at financing activities outside of university, community projects or the acquisition of technical and professional knowledge.

      In addition, our Group offers scholarships to Master's level 1 and 2 students wishing to study for a Master's degree at the IFP School in France or Imperial College London.

      For more information on Total’s educational grants and scholarships, visit the www.total-campus.com website.

    • The Total Group supports and works with students 

      The Total Group supports and works with students and graduates at various stages of their training and specialization journeys, offering internships, work/study training programs, international volunteer programs, scholarships, grants and sponsorships.

      For more information on these options, visit the “Students” section on our Total Careers website home page.

    • The Total Group sponsors students from the IFP (Institut Français du Pétrole) School or those who wish to attend to study a specific course.

      The Total Group sponsors students from the IFP (Institut Français du Pétrole) School or those who wish to attend to study a specific course. You can view our sponsorship offers and apply on the Total Careers website.

      These sponsorships are subject to the following conditions:

      • Current study in an engineering school or university – Master's 1 and Master's 2 levels;
      • Internships completed in the oil sector or other equivalent industrial sectors;
      • Fluent English.

      For more information on IFP School programs, visit the institution’s website at: www.ifp-school.com .

    • The Total Careers website brings together our Group’s job vacancies from all the countries where we operate and all professions.

      The Total Careers website brings together our Group’s job vacancies from all the countries where we operate and all professions. Use the search engine’s country, professional area or profession filters to selectively navigate through our job vacancy database.

      If your search by criteria returns no job vacancy results, visit our website regularly or use the automatic alert feature. You must first create your Personal Account to activate this feature.

    • Watch out for the fraudulent use of our identity!

      Watch out for the fraudulent use of our identity! If recruitment agencies contact you in our name and ask you for a financial contribution, please be aware that they do not work for Total and this is considered a case of fraud. Partners authorized by Total and its subsidiaries will never ask a candidate for remuneration or payment of any costs, regardless of the circumstances.

      These false agencies operate on recruitment platforms or via professional social networks. We report them as soon as possible to the moderators of the companies in question and encourage you to do the same.

    • Our job vacancies are posted in different languages based on the profile required or its country of origin.

      Our job vacancies are posted in different languages based on the profile required or its country of origin. We recommend that you respond in the language in which the offer is written. An application in a different language will not be processed.

    • Watch out for the fraudulent use of your identity!

      Watch out for the fraudulent use of your identity! Your user ID required for logging in to your candidate account on Total Careers website is strictly confidential. We will send you an email containing a password reset link only if you request it and we will never request for you to provide your password.

      If you receive an email or SMS requesting your user ID in the name of Total or its subsidiaries, do not answer it. It is a message intended to obtain your user ID (phishing) or a cover for fraud.

    • All applications must be sent via our Total Careers platform.

      All applications must be sent via our Total Careers platform. You will need to create a Personal Account to store your reference documents (up to 5 CVs/resumes and 5 cover letters) and send them to us. Applications sent directly to our departments by mail or fax will not be considered unless you were specifically instructed to do so.

    • If you believe or suspect that you are the target of a fraudulent offer, please report it to us by completing the contact form available here.

      If you believe or suspect that you are the target of a fraudulent offer, please report it to us by completing the contact form available here. We will make every effort to put an end to it.

      Contact us

    • The Total Group is committed to an equal opportunity policy, from recruitment to the career development of our employees.

      The Total Group is committed to an equal opportunity policy, from recruitment to the career development of our employees. The job vacancies posted on the Total Careers website are open to minorities, woemn, veterans and individuals with disabilities.

      Furthermore, our Group supports people with recognized disabilities from the moment they are hired by the company. We will take the appropriate supportive and compensatory measures required by your disability. For more information on the actions implemented, we urge you to contact our team of disability advocates Mission Handicap. 

    • If you can no longer access your Personal Account, there are three possible reasons:

      If you can no longer access your Personal Account, there are three possible reasons:

      • User ID error:
        • Please note that your User ID is always an email address, never an assumed name;
        • Try another email address if you use more than one;
        • Reenter your User ID manually, without using copy/paste or the autofill feature of a password manager.
      • Password error:
        • Reenter your password manually, without using copy/paste or the autofill feature of a password manager;
        • Careful: For security reasons, if you enter an incorrect password three times in a row, your account will be blocked for ten minutes. Each new error will result in a new ten-minute lockout. When your account is locked, the "password reset" function is not available.
        • If your account is temporary locked, wait ten minutes then click on "Forgot username or password? "
      • Preexisting candidate account:
        • When creating your Personal Account, if you receive a message indicating that it already exists, it means that your user ID (email) has already been entered into our database and that you are already registered. If you have forgotten your password, go to the “Resetting your password” of this FAQ.
        • It may also mean that you have already used this ID (email) to register on the Hutchinson recruitment website, a Total subsidiary that shares our database. The same password can thus be used to access your Personal Account on the Total Careers website.

    • You can suspend or reactivate your application for a job vacancy at any time. 

      You can suspend or reactivate your application for a job vacancy at any time. Go to the “Track my applications” section in your Personal Account. Select the application that you wish to suspend or reactivate, and then click on the appropriate action button.

      Please be aware that the documents linked to an application (even if suspended) are permanently linked to it and thus cannot be edited.

      If you suspended your application for a job vacancy and it cannot be reactivated, it means that the selection process has progressed too far to apply again.

      If these tips have not answered your question, please let us know using the contact form.

    • Total Careers was designed to make it easy for candidates to browse and use the website.

      Total Careers was designed to make it easy for candidates to browse and use the website. If you find a fault, please share your feedback with us. Please contact our technical support department using the contact form. Describe the improvement you recommend and, if possible, attach screen grabs. We will make every effort to get back to you as soon as possible.

      Contact us

    • The Total Careers website brings together our Group’s job vacancies throughout the world and job vacancies are renewed frequently.

      The Total Careers website brings together our Group’s job vacancies throughout the world and job vacancies are renewed frequently.

      To maximize your chances of finding a job that suits you, check this website regularly or use the automatic alert feature to be notified when new opportunities are posted online (see the “Creating an automatic alert” section of these FAQs).

      You can create your Personal Account even if you don’t intend to apply for a job offer immediately. In your Personal Account, you can:

       

      • Activate the automatic alert feature,
      • Track the progress of your applications,
      • Store the reference documents you need for your applications (up to 5 CVs/resumes and 5 cover letters). These documents can be edited in “My reference documents”. We recommend that you complete and review them thoroughly before applying because once you decide to apply for a job vacancy, the documents you send will be permanently linked to your application.
      • Receive documents from the recruiter (practical information regarding the employment process, etc.).

    • The reference documents attached to your application (CV/Resume, cover letter) are permanently linked to it. 

      The reference documents attached to your application (CV/Resume, cover letter) are permanently linked to it. You cannot edit them once you have applied.

      The reference documents (CV/Resume, cover letter) stored in your candidate space can be edited. Go to the “My reference documents” section. Select the document(s) that you wish to edit and click on the appropriate action button. You will now be able to use these edited documents to apply for a new job offer.

    • When we procure any service, we implement a listing and/or tendering process to guarantee complete fairness when choosing our partners.

      When we procure any service, we implement a listing and/or tendering process to guarantee complete fairness when choosing our partners.

      We usually enter into partnerships with providers, be they recruitment or coaching agencies, or any other HR service providers, on our own initiative. If you wish to introduce yourself to our internal managers, you can send your proposal by mail to either our headquarters (2 place Jean Millier, 92400, Courbevoie, France) or the head office of our subsidiaries.

    • You can create an automatic alert in your Personal Account and on other pages of our website. However, you must have an account to activate this feature.

      You can create an automatic alert in your Personal Account and on other pages of our website. However, you must have an account to activate this feature.

      You will then receive an email containing the latest online job vacancy based on the criteria that you selected (region, country, professional area and type of contract). If you wish to change any of the criteria, you will need to create a new automatic alert.

    • If you withdraw your application for a job vacancy, you will not be able to apply for it again. All withdrawals are final.

      If you withdraw your application for a job vacancy, you will not be able to apply for it again. All withdrawals are final.

      To withdraw your application, go to the “Track my applications” section, select the application you wish to withdraw and click on the appropriate action button.

      If you are not sure about your decision, we recommend that you suspend your application. You will be able to reactivate it later. These suspension and reactivation operations are also accessible via “Track my applications”.

    • Our group is rising to its challenges thanks to its employees' hard work

      Our group is rising to its challenges thanks to its employees' hard work. We also have to be a benchmark employer for everyone, wherever we are in the world, by implementing exemplary safety, ethics and corporate social responsibility practices.

      For more detailed information on our commitments, go to the “Committed to you” section, accessible from this website’s home page.

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